Privacy Policy

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Neo-Sim Ltd (Neo-Sim Healthcare) 

Privacy Policy

Effective Date: June 1, 2024

Neo-Sim Ltd, also known as Neo-Sim Healthcare ("we," "us," "our"), is committed to protecting the privacy and security of our website visitors, clients, and employees. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information from you:

• Name
• Contact details (email address, phone number, mailing address)
• Health information (if relevant to the services we provide)
• Payment information (credit/debit card details, billing address)

1.2 Non-Personal Information

We may collect non-personal information, such as:

• Browser type and version
• Operating system
• IP address
• Pages visited on our website
• Time and date of visits

2. How We Use Your Information

2.1 Personal Information

We use your personal information to:

• Provide and manage our healthcare services
• Communicate with you about our services and respond to inquiries
• Process payments and manage billing
• Improve our services and website
• Comply with legal and regulatory requirements

2.2 Non-Personal Information

We use non-personal information to:

• Analyse website usage and improve user experience
• Administer our website and track website performance
• Ensure website security and prevent fraud

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers and partners who assist us in delivering our services (e.g.,  payment processors, IT service providers)
• Healthcare professionals involved in your care
• Regulatory authorities, if required by law
• Other third parties with your consent or as necessary to provide our services

We may transfer your personal data to third-parties who are outside of the European Economic Area (EEA).

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to  countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
• Where we use third-parties outside of the EEA, we may use specific contracts approved by the European Commission, these are sometimes known as standard contractual clauses which give personal data the same protection it has in the EEA.

If you would like more information about the methods used to transfer your personal data outside of the EEA, please contact us at admin@neosimhealthcare.co.uk

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When personal information is no longer required, we securely delete or anonymise it.

6. Your Rights

You have the following rights regarding your personal information:

• Access:      You can request a copy of your personal information we hold.
• Correction:      You can request that we correct any inaccurate or incomplete personal      information.
• Deletion:      You can request that we delete your personal information, subject to legal      requirements.
• Objection:      You can object to the processing of your personal information under      certain circumstances.
• Restriction:      You can request that we restrict the processing of your personal      information under certain circumstances.
• Portability:      You can request that we transfer your personal information to another      organization, where feasible.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience and collect non-personal information about your visit. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and indicate the effective date of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Neo-Sim Healthcare
Challenge House, Sherwood Drive, Bletchley, Milton Keynes, MK3 6DP, United Kingdom
Email: admin@neo-simhealthcare.co.uk
Phone:  01908 040 417 

If you have any concerns about the personal data we use about you, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, by contacting them at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please feel free to contact us in the first instance.

Thank you for choosing Neo-Sim Healthcare. We are committed to protecting your privacy and providing you with high-quality care.